Fit On Time
Support
Need help, want to report a bug, or have a question about the app? Use the contact details below.
Get in touch
Typical response time
Under 48 hours
What to include in a support request
To help troubleshoot faster, include:
- –Your device model
- –iOS version
- –App version
- –A short description of the issue
- –The steps that led to the problem
- –Screenshots or screen recordings if available
Do not send passwords, payment information, or other sensitive information.
Common questions
Does Fit On Time require an account?
No. The app's core workout pacing features are available without creating an account.
Where is my workout data stored?
Fit On Time is designed as a local-first app. Your routines, settings, and session history are stored locally on your device.
Does Fit On Time track my location or sell my data?
At the time of writing, Fit On Time does not use its core workflow to track your location, sell your personal information, or build an advertising profile from your workout data.
Why did a short workout not appear in my stats?
Very short manual exits are treated differently from completed workout sessions. This helps keep session statistics more accurate and prevents incomplete workouts from distorting streaks and summary data.
Can I use the app without sound or vibration?
Yes. Sound and vibration can be turned on or off in Settings.
Does the screen stay awake during a workout?
Yes. During an active workout, Fit On Time keeps the screen awake automatically so the timer remains visible while you use the app.
Bug reports
If you are reporting a bug, please try to include:
- –What you were doing in the app when the issue occurred — for example, running a workout, editing a routine, or reviewing stats
- –Whether the issue happened during prep, work, rest, pause, resume, skip, or completion
- –Whether sound or vibration was enabled
- –Whether the issue happened once or repeatedly
Feature requests
Feature requests are welcome. If there is a workflow that would help you stay more disciplined and finish workouts on time, send it through the support email above.